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info@emeliad.com
+27 84 785 9076
375 Albert Rd, Woodstock, Cape Town, 7915

 

**Return Policy**

At www.emeliad.com, we want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return policy to ensure your experience with us is smooth and satisfactory.

**30-Day Return Guarantee:**

You have up to 30 days from the date of delivery to return eligible items for a refund, exchange, or store credit. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition as received. It must also be in the original packaging with all tags attached.

**Non-Returnable Items:**

Please note that certain items are non-returnable for hygiene and safety reasons, including but not limited to underwear, swimwear, and pierced jewelry, unless they are damaged or faulty upon arrival.

**Easy Return Process:**

To initiate a return, please follow these simple steps:

1. Contact our customer service team at [email address/phone number] to request a return authorization. Provide your order number and details of the item(s) you wish to return.

2. Our team will guide you through the return process and provide you with a return shipping label (if applicable).

3. Pack the item(s) securely in the original packaging, including all accessories and tags.

4. Affix the provided return label (if applicable) and ship the package back to us.

**Refund Options:**

Upon receiving your returned item(s) and verifying their condition, we will


Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@emeliad.com and send your item to: Emelia D via courier to:

 59 KAPPERTJIE STREET
SAREPTA, KUILS RIVER, CAPE
TOWN, WESTERN CAPE, 7580

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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