Returns & Exchanges Policy
At Emelia D, every piece is created with care, craftsmanship and attention to detail. We want you to feel confident in your purchase and to love the pieces you choose to make part of your wardrobe.
We understand, however, that sometimes an item may not be quite right. Our Returns & Exchanges Policy is designed to make the process as clear and straightforward as possible.
Returns
If you are not completely satisfied with your purchase, you may request a return within "7 days of receiving your order".
To be eligible for a return:
* The item must be unworn, unwashed and unused.
* The item must be returned in its original condition.
* All original tags must still be attached.
* The item must not have been altered, damaged, stained or marked after delivery.
* The item must be returned in suitable protective packaging to prevent damage during transit.
We reserve the right to refuse a return if the item does not meet the conditions above or shows signs of wear, washing, alteration, damage or misuse.
To request a return, please email: info@emeliad.com within 7 days of receiving your order. Please include your "order number", the item you would like to return and the reason for your return.
Please do not send an item back before contacting us and receiving return instructions.
Exchanges
If you love your Emelia D piece but need a different size, please contact us at info@emeliad.com within 7 days of receiving your order.
Exchanges are subject to stock and size availability. Because Emelia D works in limited quantities and small production runs, we cannot guarantee that another size or colour will always be available.
If your preferred replacement is unavailable, we will discuss the available options with you.
Items returned for exchange must meet the same return conditions outlined above.
Made-to-Order & Custom Pieces
Certain Emelia D pieces are available on a "made-to-order basis". These pieces are only produced after your request has been reviewed and your order has been confirmed.
Because made-to-order and custom pieces are produced specifically for you, they are not eligible for return, exchange or refund for change of mind, except where the item is faulty, damaged or does not correspond with the order that was agreed upon.
Before confirming a made-to-order or custom piece, we encourage you to carefully review the sizing, measurements, design details and any other specifications provided or agreed upon.
Where possible, our team will work with you before production begins to make sure the details of your order are correct.
Sale Items
Items purchased on sale, clearance or as part of a final-sale promotion are not eligible for return, exchange or refund for change of mind.
This does not affect your rights where an item is faulty, damaged or incorrectly supplied.
Faulty, Damaged or Incorrect Items
Every Emelia D order is checked before it leaves our studio. However, if you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at info@emeliad.com .
Please include your order number, a description of the issue and clear photographs showing the fault, damage or incorrect item where applicable.
Once we have reviewed the issue, we will contact you with the appropriate next steps.
Where Emelia D confirms that an item was supplied incorrectly or arrived faulty or damaged, we will arrange an appropriate resolution, which may include repair, replacement or refund depending on the circumstances.
Refunds
Once your return has been received, it will be inspected to make sure it meets our return conditions.
If your return is approved, we will notify you and process the refund to your original payment method.
Please allow approximately 5–10 working days for an approved refund to reflect in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping or delivery charges are not refundable for change-of-mind returns.
Return Shipping
Customers are responsible for the cost of returning an item to Emelia D when returning or exchanging an item because of a change of mind, sizing preference or other personal preference.
We strongly recommend using a trackable and reliable courier service when returning your order. Emelia D cannot be responsible for returned parcels that are lost or damaged while being transported back to us.
If an incorrect, faulty or damaged item has been sent to you and the issue has been confirmed by our team, Emelia D will assist with the appropriate return arrangements.
International Returns
International customers may also request eligible returns within 7 days of receiving their order.
Customers are responsible for international return shipping costs for change-of-mind returns and exchanges.
Any customs duties, taxes or additional charges associated with returning an international order are the responsibility of the customer unless the return is the result of an error by Emelia D or an item confirmed as faulty.
We recommend contacting us before arranging an international return so that we can provide the correct return instructions.
Colours, Fabrics & Handcrafted Details
Many Emelia D pieces celebrate craftsmanship, texture and handmade details. Slight variations may occur between individual pieces, particularly where garments feature handwork, embellishment, knitting, embroidery, felting or other artisanal techniques.
These subtle variations are part of the character of handmade and small-batch production and are not necessarily considered faults.
Please also note that colours may appear slightly different depending on lighting, photography and the settings of the screen or device used to view our website.
Sizing
We encourage you to review the sizing information provided on the product page before placing your order.
If you are unsure about sizing, please contact us before purchasing and we will be happy to assist where possible.
Choosing the incorrect size does not automatically qualify an item for a refund outside of the return period or where the item is otherwise excluded from returns.
Processing Your Return
After contacting us, you will receive instructions on how and where to send your eligible return.
Please ensure that your order is securely packaged and that all required information is included.
Returns sent without first contacting Emelia D may experience delays in processing.
Our Right to Refuse a Return
Emelia D reserves the right to refuse a return, refund or exchange where an item:
* Is returned outside the applicable return period;
* Has been worn, washed, altered or damaged;
* Has missing or removed tags;
* Is not returned in its original condition;
* Is a sale, custom or made-to-order item that is not eligible for a change-of-mind return; or
* Otherwise does not meet the conditions set out in this policy.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Need Help?
If you have any questions about a return, exchange, sizing or your order, please contact us before sending your item back.
Email:info@emeliad.com
Our team will be happy to guide you through the process.
**Emelia D**
"Don’t Just Get Dressed — Wear Your Story."